We want you to love your Anora candles. If something's not right, here's how we can help.

We accept change of mind returns within 14 days of delivery, provided the candle is unused, unburned, and in its original packaging. Return postage is paid by the customer. Refunds are issued to your original payment method once we've received and checked the return.

If your candle arrives damaged, faulty, or not as described, contact us at anora@anorastudio.com.au within 7 days of delivery with a photo and your order number. In line with Australian Consumer Law, we'll offer a repair, replacement, or refund at no cost to you — these rights apply regardless of our change of mind policy above.

• Candles that have been burned or used
• Items without original packaging
• Sale or clearance items [unless faulty: see faulty or damaged items policy]

Email anora@anorastudio.com.au with your order number and reason for return. We'll confirm next steps and, if approved, provide a return address.

Once your return is received and checked, refunds are processed within 5–10 business days. You'll get an email confirmation when it's done.